December 20, 2021

Why process discovery should be the first step in your automation journey

Technology is moving at an unprecedented pace today, often making it difficult to keep up. How we learn, interact, work or even live is now influenced by the technology at our disposal. Business enterprises and the way they carry out tasks have also changed drastically over the years due to technological innovation and digital disruption. Disruption often takes place industry-wide, resulting in a consequential shift in business models as well. Automation and Artificial Intelligence (Al) have emerged as the key levers of an organization's path to successful digital transformation, and are also touted to have a massive impact on how business enterprises will operate in the near future. Automation is the use of a system of instructions to carry out a repeated set of tasks or processes with minimal human intervention. Al applies advanced analysis and logic-based techniques, including Machine Learning (ML), to interpret events and take action. From chatbots to self-driving cars, it has revolutionized the way business enterprises work by reducing the need for human interference and allowing systems to interact with each other. The key benefits of automation include savings in costs, along with improvements in quality, efficiency and performance. When it comes to implementing automation, a good starting point is to identify tasks that are mundane, tedious and repetitive. Robotic Process Automation (RPA) is one of the most widely used technologies for automation. RPA powers digital dexterity and workforce transformation by designing and deploying virtual workforces across applications and systems in a business enterprise.